Customer Service Policy
Our customer service policy is simple – if our clients have a problem, we can usually resolve it within an hour. If it is a complex issue, we usually get it resolved within 24 hours. If the issue involves extensive research, our clients will be updated every 24 hours until it is resolved.
Incom’s industry leading Customer Service and Tech Staff is available round the clock, 365 days per year. Unlike many other processing providers, who simply sign you up and disappear, Incom remains by your side for a lifetime.
Incom’s in-house service department means no call waiting, call holds or phone menus. If our local techs cannot handle the problem over the phone, they will do whatever it takes to get you up and running.
You can reach our techs live at anytime by calling (303)-665-0800 or 877-810-8635.
By utilizing a nationwide network of Independent Sales Organizations and Merchant Service Providers, INCOM is able to oversee, monitor and resolve any electronic processing and customer service issues that might arise.